Bluetrait allows you to customise the emails sent to users.

You can use the following fields in your templates.

Bluetrait Core

Field	Description	Available In
#SITE_NAME#	The name of your site.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#SITE_ADDRESS#	The URL of your site.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply, New User
#TICKET_KEY#	REQUIRED - Allows Tickets to match emails to tickets.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_SUBJECT#	The subject of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ID#	The id of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DESCRIPTION#	The body of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_NOTE_DESCRIPTION#	The body of the ticket reply.	New Ticket Reply, New Department Ticket Reply
#GUEST_URL#	An HTML link to access the ticket without login.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_URL#	An HTML link to access the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_DEPARTMENT#	The department that the ticket is in.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_STATUS#	The status of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_PRIORITY#	The priority of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_NAME#	The owner name of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_OWNER_EMAIL#	The owner email of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_NAME#	The assigned user full name of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#TICKET_ASSIGNED_EMAIL#	The assigned user email address of the ticket.	New Ticket, New Department Ticket, New Ticket Reply, New Department Ticket Reply
#USER_FULLNAME#	The name of the user that the email/account is for.	New User
#USER_NAME#	The username of the user that the email/account is for.	New User
#USER_PASSWORD#	The password of the user that the email/account is for.	New User
#USER_EMAIL#	The email address of the user that the email/account is for.	New User

Billing Plugin

Field	Description	Available In
#SITE_NAME#	The name of your site.	New Invoice, Overdue Invoice
#SITE_ADDRESS#	The URL of your site.	New Invoice, Overdue Invoice
#INVOICE_ID#	The invoice number	New Invoice, Overdue Invoice
#INVOICE_DATE#	The invoice date	New Invoice, Overdue Invoice
#INVOICE_DUE#	The invoice due date	New Invoice, Overdue Invoice
#INVOICE_TOTAL#	The invoice total (includes dollar sign)	New Invoice, Overdue Invoice
#INVOICE_DESCRIPTION#	The invoice description	New Invoice, Overdue Invoice
#USER_ID#	The ID of the user receiving the invoice	New Invoice, Overdue Invoice
#USER_FULLNAME#	The full name of the user receiving the invoice	New Invoice, Overdue Invoice
#USER_EMAIL#	The email address of the user receiving the invoice	New Invoice, Overdue Invoice
#COMPANY_NAME#	The company name who the invoice is billed to	New Invoice, Overdue Invoice